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Privacy Policy

At Perocili Shoes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By accessing or using our site, you agree to the practices described in this policy.

 

1. Introduction

This Privacy Policy is compliant with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. It applies to all visitors, users, and customers who access our website and use our services. By using this site, you consent to the collection and use of your information as described here.

2. Information We Collect

We collect personal and non-personal information in the following ways:

a) Personal Information

  • Full name and contact details (email, phone number, physical address).
  • Billing and shipping address.
  • Payment information (processed securely through third-party payment gateways; we do not store card details).
  • Order details and purchase history.
  • Any other information you voluntarily provide (e.g., through contact forms or email).

b) Non-Personal Information

  • Browser type and version, device type, and operating system.
  • IP address and general geographic location.
  • Website usage data, such as pages visited, time spent on site, and referral sources.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and manage your account.
  • Send order updates, shipping notifications, and customer service communications.
  • Respond to your enquiries, requests, or complaints.
  • Improve our website, services, and product offerings.
  • Send marketing emails and promotions (only with your consent, and you can opt out at any time).
  • Comply with legal and regulatory requirements.

4. How We Store and Protect Your Information

  • We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or destruction.
  • All payment transactions are encrypted and processed by secure third-party payment providers (such as PayFast, Payflex, Yoco, etc.).
  • We do not store credit card details on our servers.

5. Sharing Your Information

We respect your privacy and will never sell or rent your personal information. We may share your information only in the following situations:

  • With trusted service providers (e.g., couriers, payment gateways, marketing platforms) who help us operate our business and deliver our services.
  • Where required by law, court order, or government regulation.
  • In the event of a business transfer, merger, or acquisition, provided the receiving party agrees to comply with this policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website traffic. You can manage or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction, deletion, or updating of your information.
  • Withdraw consent for processing your personal data (subject to legal or contractual limitations).
  • Lodge a complaint with the Information Regulator if you believe your privacy rights have been infringed.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Updates will be posted on this page, and the date of the latest revision will be indicated. Your continued use of our website following any updates constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we process your personal data, please contact us:

 

 

This Privacy Policy was last updated on 6 October 2025.